If you are interested in a career in the student loan industry, please take
a look at the
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Loan Administration Division
John
Williams
Division Manager
800-622-3446, ext. 651
501-688-7651
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Loan Maintenance Department
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Renee Sisson
Department Manager
800-622-3446, ext. 665
501-688-7665
Lou
Childress
Coordinator/Trainer
800-622-3446, ext. 656
501-688-7656
April
Downes
Specialist I
800-622-3446, ext. 676
501-688-7676
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Julie Grimes
Specialist II
800-622-3446, ext. 603
501-688-7603
Barbara
Henson
Specialist II
800-622-3446, ext. 652
501-688-7652
Vivian Sapp
Senior Specialist
800-622-3446, ext. 674
501-688-7674
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Caller Information and
Assistance Department
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Theresa McDuffee
Department Manager
800-622-3446, ext. 661
501-688-7661
Pam Brown
Coordinator/Trainer
800-622-3446, ext. 647
501-688-7647
Tyeka
Barker
Specialist I
800-622-3446, ext. 699
501-688-7699
Alycia Bean
Specialist I
800-622-3446, ext. 683
501-688-7683 |
Tammy Parchman
Specialist II
800-622-3446, ext. 678
501-688-7678
Phyllis
Newton
Call Resource Representative
800-622-3446, ext. 600
501-688-7600
Laura Henry
Call Resource Specialist
800-622-3446, ext. 601
501-688-7601
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Client Services Division
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Janet Gonyea
Division Manager
800-622-3446, ext. 633
501-688-7633
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School and Lender Services
Department
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School and Lender Services Hotline
800-622-3446, ext. 667
501-688-7667
Karen Williams
Department Manager
800-622-3446, ext. 629
501-688-7629
Bonnie Hartz
Client Services Representative
800-622-3446, ext. 634
501-688-7634
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Sandy Beaty
Default Prevention Coordinator
800-622-3446, ext. 637
501-688-7637
Kim
Marshall
Communications Coordinator
800-622-3446, ext. 635
501-688-7635 |
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Default Prevention Department
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Tonyia Hatfield
Department Manager
800-622-3446, ext. 690
501-688-7690
Charlen
Cullum
Administrator/Trainer
800-622-3446, ext. 686
501-688-7686
Mindy
Darner
Administrative Assistant
800-622-3446, ext. 695
501-688-7695
Mary Lane
Sandlin
Counselor III
800-622-3446, ext. 696
501-688-7696
Jim Cazer
Counselor III
800-622-3446, ext. 659
501-688-7659
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Kirby Smith
Counselor III
800-622-3446, ext. 694
501-688-7694
James Stone
Counselor III
800-622-3446, ext. 688
501-688-7688
Lauren Rook
Counselor I
800-622-3446, ext. 691
501-688-7691
Richard Hairston
Counselor I
800-622-3446, ext. 669
501-688-7669 |
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Financial Management
Division
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Kim Elrod
Chief Operations Officer
800-622-3446, ext. 697
501-688-7697
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Lender Funds Department
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Lisa Griffin
Department Manager
800-622-3446, ext. 612
501-688-7612
Laura
Fortner
Lender Funds Specialist
800-622-3446, ext. 605
501-688-7605
Wanda
Jenkins
Lender Funds Specialist
800-622-3446, ext. 662
501-688-7662
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Kassie
Booker
Lender Funds Specialist
800-622-3446, ext. 671
501-688-7671
Linda
Stanley-Rice
Lender Funds Specialist
800-622-3446, ext. 672
501-688-7672 |
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Records and Reporting
Department
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Rosemary
McGinnis
Department Manager
800-622-3446, ext. 639
501-688-7639
Patsy Guess
Database and Technical Support Specialist
800-622-3446, ext. 604
501-688-7604
Pat
Chwastek
Default Reporting Specialist
800-622-3446, ext. 643
501-688-7643
Susie
Powers
Financial and Reports Administrator
800-622-3446, ext. 657
501-688-7657
Janie
Patrom
Imagining Coordinator
800-622-3446, ext. 621
501-688-7621
Johnnie Webb
Imaging Specialist
800-622-3446, ext. 687
501-688-7687
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Kathleen Tucker-Rawls
NSLDS Coordinator
800-622-3446, ext. 654
501-688-7654
Angela Vance
Financial Accounting Assistant
800-622-3446, ext. 682
501-688-7682
Amy Clark
Financial Records and Reporting Coordinator
800-622-3446, ext. 627
501-688-7627
Linda
Silkwood
Office of General Counsel Office Manager
800-622-3446, ext. 616
501-688-7616
Brenda Wells
Imaging Specialist
800-622-3446, ext. 649
501-688-7649
Teresa Rash
Optical Scanning
800-622-3446, ext. 614
501-688-7614 |
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Policy and Compliance
Division
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Becky Collins
Chief Compliance Officer
800-622-3446, ext. 638
501-688-7638 |
Lori French
Compliance Services Coordinator
800-622-3446, ext. 630
501-688-7630
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Claims Management
Department
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Cindy Long
Department Manager
800-622-3446, ext. 641
501-688-7641
Christie
Birkhead
Claim Analyst
800-622-3446, ext. 644
501-688-7644
Winnie
Duhart
Claim Analyst
800-622-3446, ext. 642
501-688-7642
Regina Armstead
Claim Analyst
800-622-3446, ext. 648
501-688-7648
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Debbe Sandin
Claim Analyst
800-622-3446, ext. 658
501-688-7658
Aprel Shelby
Claim Analyst
800-622-3446, ext. 660
501-688-7660
Ned Swanson
Claim Analyst
800-622-3446, ext. 625
501-688-7625
Steve Satterfield
Claim Aversion Specialist
800-622-3446, ext. 680
501-688-7680 |
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Training and Technical
Assistance Department
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Rita Toland
Department Manager
800-622-3446, ext. 636
501-688-7636
Pamela Baker
Compliance Officer/Trainer
800-622-3446, ext. 609
501-688-7609
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Clay Berry
Compliance Officer/Trainer
800-622-3446, ext. 670
501-688-7670 |
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Executive Administration
Division
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Ronnie
Nichoalds
Executive Director
800-622-3446, ext. 610
501-688-7610
Geneva
Langford
Human Resources
800-622-3446, ext. 611
501-688-7611
John Noah
Chief Information and Technology Officer
800-622-3446, ext. 619
501-688-7619
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Sue Balest
Deputy Director/Chief Financial Officer
800-622-3446, ext. 624
501-688-7624
Bill Batte
Information Systems and Security Administrator
800-622-3446, ext. 663
501-688-7663
Adam Linz
Information Systems Analyst
800-622-3446, ext. 693
501-688-7693
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Office Administration
and Support Department
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Joyce James
Facilities and Office Administrator
800-622-3446, ext. 650
501-688-7650
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Jennifer Taylor
Support Specialist
800-622-3446, ext. 620
501-688-7620
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